

Now in defense of India, we have similar problems here in the U.S. with some call centers located at our borders. Our cable company has a call center in El Paso, Texas. Many of the people who work there are said to be bilingual. It is my experience, having lived in these areas, that most of those so designated are really quasi-lingual. They neither speak English or Spanish very well. They speak a crude grammatically incorrect form of Spanish, and an equally crude and grammatically incorrect from of English. However, they work for less than their Union counterparts in other areas of the country. They should never advertise "Service" as part of their name, even though most are designated as "Customer Service". Our cable company has never been on time for a service appointment yet. I can't call our local business office and talk to anyone locally. When you challenge them for arriving two weeks after a promised service date, they claim the "Service Center" didn't get it right. I use the example from India, because they are so far from the actual problems they are dealing with. I don't like to get angry with people from other countries who are trying to make a living, but I can't speak with those U. S. companies who made the junk I'm trying to get fixed. I usually can't even speak to a supervisor in these large call centers. I just had a problem with a payment for an interest free credit deal for some Intra-Lasik eye surgery. The late payment center for this company was in India. After my wife and daughter spent thirty minutes talking to some people who seemed very rude, because they could not communicate properly, they called the big guy in from his yard work. I not only got the late fee dropped, but also got a promise that any future calls from this company would come from the U.S.A. I am going to personally boycott any company who I find has a service center located outside the U. S. It is important for every country to have an established language, and to use that language for all business transactions. I don't expect other countries to speak English unless they choose to do so, but I do expect U. S. companies to keep their service centers here and to staff them with people who are fluent in English and capable of at least understanding the problem to the degree necessary to get me the help I need. I am going to use this blog, newspapers, word of mouth, calls to the people who employ these out of country and near out of country services, to get people motivated not to accept this level of service.
Ability will never catch up with the demand for it. - Malcolm Forbes